Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a concern about a casino we cover? This page explains how to contact the allstarsoftware.co.uk team and what happens once your message lands with us.
How to reach the team
The best way to get in touch is by email at [email protected]. We read every message that comes in and generally aim to reply within two working days. If your enquiry relates to a specific casino or article, mention the name and page so we can look into it quickly.
We are a small editorial team, not a casino operator or a payments processor, so we cannot access anyone's casino account, process a withdrawal, or resolve a bonus dispute on a reader's behalf. For anything account-specific — a delayed withdrawal, a blocked bonus, or an identity verification query — you will need to contact the casino's own customer support team directly, since only they hold your account details and can act on them.
What we can help with
- Content questions — if something in one of our guides to non GamStop casinos is unclear, ask us to explain it further.
- Corrections — bonus terms, wagering requirements and licensing details change often. If you think a figure or claim on the site is out of date, tell us what you have found and where.
- Story suggestions — if there is a topic around casinos not on GamStop, payment methods, or sports betting that you would like us to research and cover, let us know.
- Complaints about a casino — while we cannot intervene directly, we can point you towards a casino's own complaints procedure and, where relevant, towards independent dispute resolution routes that may apply to its licence.
- Safer gambling concerns — if you or someone you know is struggling with gambling, tell us in your message and we will point you towards the right support.
Why we cannot resolve casino disputes ourselves
Non Gamstop Casinos is a research and review site. We compare offers, explain terms such as wagering requirements and withdrawal limits, and publish independent editorial ratings — we do not operate any of the casinos featured on the site, hold customer funds, or sit inside their support chain. That distinction matters: a casino's licensing authority, not this website, is the body with power to investigate a formal dispute. When we cover licensing in our reviews, we are describing what a casino states about its own regulatory status, not vouching for how a complaint will be handled.
If you need safer gambling support
Because this site covers casinos operating outside GAMSTOP's UK self-exclusion scheme, some readers get in touch after finding that a GAMSTOP block did not stop them from accessing a site licensed overseas. If that describes your situation, please say so in your message. We can explain how GAMSTOP's scope works and signpost you to GamCare, whose advisers offer free, confidential support regardless of where an operator is licensed. We are not a support service ourselves and cannot set deposit limits or self-exclusions on your behalf — those tools sit with each casino individually, or with GAMSTOP for UK-licensed sites.
What happens after you send a message
Every email is read by a person on our editorial team — there is no auto-reply standing in for a real response. During quieter periods you will usually hear back within two working days; if we are dealing with a higher volume of messages, it may take a little longer, and we will still follow up rather than let a message go unanswered.
If your message points out a factual error, we will check it against the casino's current terms and our own research before making any change, and we will let you know what we found either way.
Before you write in
A few details help us answer faster:
- The name of the casino or page your question relates to
- Whether your query is about bonus terms, payments, licensing, or something else
- Any screenshots or dates that help explain the issue, if relevant
We appreciate you taking the time to read our research and get in touch — reader feedback is one of the main ways we keep our non GamStop casino comparisons accurate and current.